Order FAQ:

Q: How can I place an order?

A: Please add the items to your cart and review them at the checkout page. It is important to fill in your email address correctly to ensure proper delivery.

Q: How can I apply the discount code/promotion code/gift card?

A: Please apply the code at the checkout page in the 'Discount code or Gift card' text box. Please ensure that you have entered the correct Discount code/Promotion code/Gift card before making payment. Once the correct code is applied, the payment amount will be recalculated accordingly.

Q: What happens after I place my order?

A: After making the payment, you will receive a confirmation email of your order containing detailed information about the purchased items.

Q: When can I expect to receive the items after making the payment?

A: Please expect delivery of the digital resources/eBooks to the email address you provided within 8 to 24 hours after your order has been processed.

Q: Is there a delivery/shipping fee?

A: No, there is no delivery/shipping fee. All our products are digital resources/eBooks, so there's no need for shipping. You will receive access via email(s) only.

Q: How can I view my order history? 

A: When you create an account with EduSupport (ES), you can easily access your order history. Alternatively, you can retrieve it from your previous emails in your mailbox.