Terms and Conditions

Order Terms and Conditions:

  • Products: All items available in our store are exclusively digital resources or eBooks provided solely in PDF format. 
  • Order Confirmation: After completing your checkout and payment on our website, you will receive a confirmation email with the details of your order. We highly recommend all customers review their orders before proceeding to payment or checkout to ensure accuracy.
  • Payment Confirmation:  Upon receiving your order, please allow our team to process your payment details. Once your payment is successfully verified, we will dispatch your items via email within 8 working hours.
  • Delivery Method:  The item you purchased will be delivered to the email address you provided within 24 hours of placing your order. Please ensure the accuracy and accessibility of the email address provided during the ordering process. Kindly check your inbox for its arrival. If you do not find it in your inbox, please check your spam or promotions folder.
  • Defects and Issues:  If you encounter any defects or issues with the item received, please notify us within 7 days of delivery. We are committed to promptly addressing any problems and finding a satisfactory solution.
  • Refund Policy:  We do not offer refunds or exchanges for digital resources. Before placing your order, we recommend carefully reviewing the item details.
  • Shipping Policy: All items within our store are digital resources or eBooks, solely accessible in PDF format. Kindly note that physical copies are not offered, and shipping arrangements are unnecessary.
  • Terms and Conditions Acceptance: By completing your order, you acknowledge and agree to the above terms and conditions. It is important to familiarize yourself with these terms before making a purchase.

For further inquiries or assistance, please don't hesitate to contact our team at enquiry@edusupportbook.com. We are dedicated to providing you with the help you need.